Keith H.

Great customer service - Bike is a huge disappointment
First bike arrived and after assembly there was a constant rattle (sounded like a broken screw) coming from the motor component. Other than the rattle this is an attractive bike that is very comfortable in size, weight, etc. for my petite wife. She loves the look, style and ride. But that darned rattle... Customer service was very helpful and after a few suggestions to fix the problem they agreed to send a replacement. So a good part of an afternoon was spent padding and re-boxing the original bike to be returned. Second bike arrives, gets assembled and there are problems with the controller not shifting, turning off and on by itself (wife riding up a hill and bike shuts down so there's no more pedal assist, lights or anything). Sometimes it will work, other times it won't. Again, customer service is top notch and they arrange to send a new controller and find a local bike shop to make the repairs. So a couple more weeks without a bike but it's fine. The wife loves the bike and since this will solve the problem, all good, it's worth the wait. Bike is done, rides with no issues for several weeks, wife has a big, big smile while riding this very good looking machine. Due to unforeseen circumstances we are not able to ride for about 4 weeks, our bikes sit in the garage waiting for us. Saturday morning, time to ride to the market and Galaxy 500 has no back brakes and front brake is very spongy. Air in the brake lines. This bike barely has 200 miles on it. I have a competitors ebike that was half the cost, has 1200 miles on it with out a lick of trouble (well, one flat tire). All electronics, components, brakes, etc. are operating as they should and I ride hard! I have been on dirt trails, gravel roads, jump curbs, etc. My wife rides below 20mph and her Galaxy bike has never been off city streets. I am so sick and tired of missing riding opportunities because my wife's bike doesn't work right. Customer service gets 5 stars. Style, size and design of bike gets 5 stars Reliability of components and overall bike gets zero stars. Overall rating is 2 stars. My advice, buy another brand unless frustration and disappointment are what you're looking for.