After trying to use them for 6 months we got free of problem with just financial losses.
In six months time, these people were able to return several US mailings we asked them to dispose of; loose a mail package for over 45 days in their mail office, while telling us it never came to them and was later identified by them as not being taken into their office and was returned (which was not true); and the best yet, they sent a $250.00 package via US POSTAL, insured, which got lost, and they kept the insurance money saying it could not be sent to us. After months of phone and emails arguing, they finally agreed to send what was left of the $250 to us, having used said money as "fees occurred," to PAYPAL.
YOU DO NOT NEED THIS KIND OF MAIL SERVICE. Look elsewhere.
It is unfortunate that the customer feels this way. The USPS did loose the package, and we submitted an insurance claim. We did credit the insurance money to the customer's account as soon as the claim was paid. The USPS takes a long time to return the money. The customer had a balance of services/monthly fees in his account and the balance was refunded to the customer. Again, we apologize if there was any perception that this situation was not handled correctly. Customer Service Staff.