My experience is the same as all the other bad re reviews - seems the phrase "I'll contact the warehouse and ring you back" is their standard response to keep you hanging on in the hope you'll eventually give up. Trouble is with low value items (mine is £19.99) it just isn't worthwhile pursuing them and of course under£100 the credit card company don't want to know. I wish I'd visited this website before placing the order - you certainly live & learn!
Keith