Keith T.

There are three interviews that you go through. I initially went in to interview for the customer service position. Michelle looked at my resume and said she wanted me for the MIT program. The second meeting was a three hour interview where you give a three minute elevator speech. The third interview culminates with meeting with one of the many hiring managers to let you know you got the job. The first day we had about 30 people in the class. By the end of the second day there were only 6 left. The class had to meet minimum thresholds to continue. We were not informed of these thresholds and given little feedback. Those of us that made it were astounded that we made it. Over the next few weeks we were told that we had to meet expectations and were given little feedback. Every day we wondered if we were going to be fired. Your job is to take incoming calls and convince the JOB seekers that they needed to go back to school. Once you transfer them over to the school specialists you wait to see if they qualify. You need ten qualifications per day to continue your job. This is a unrealistic expectation for someone who is not a telemarketer. The employees that are there will not look you in the eye simply because you are just a number who will most likely not be there tomorrow. The three trainers will give you hints to get better. Again if you are not a seasoned telemarketer good luck. You will be one of the many nameless faces that they hire and are gone in a couple of days. How they success in this business model is getting hordes of unsuspecting dolts to convince job seekers to go back to school. When you don't make it all of the people that did transfer to go back to school Softrock gets paid hundreds of dollars while they pay the multitude of minions minimum wage. You would be better off working for Burger King at least you know what you are getting into.