Due to the travel ban, I am unable to receive any refund through Insanely Cheap tickets. Their contact number is non working. Oh how convenient! I am trying to reach them through email. No response yet. I have used this website numerous times. I will no longer. Lufthansa asked that I contact them directly for a refund. I suggest that no one purchase tickets through them. Oh by the way, they are part of CheapOAir.