TERRIBLE! Returned the sim next day, disputed with my bank, and got over it. I'm going back to Page plus! You can't even get freedompop's return address unless you wait and wait and wait after going through the whole mess of trying to get an authorization! Being that I only got the SIM card package in a regular mailing envelope with no other information, I just cut out that label from the Poway address in Poway California, and sent it back to them. I tested to my bank that I did so and I got my refund.
Hi Kellie
Our head office is based in the UK yes, however we operate as a house and pet sitting online platform, facilitating thousands of sits, in 150+ countries.
The option on our phone line to speak to an adviser is always on, however if we are all busy helping other members, the line will divert to a voicemail. The quickest way to contact us is via the live chat option on our website, which is almost always instant, or via email (support@trustedhousesitters.com) and we strive to operate to a 48 business hour turnaround to respond.
Our memberships are indeed for 12 months, to really give members a chance to use the community for all of their annual travel needs.
Many Thanks
The TrustedHousesitters Team