Kellie J.

If you're looking to purchase anything, look anywhere but JD Sports. I purchased a pair of shoes for my son. After a week of waiting for the shoes, I went back to the site to check the status of my order. It still said "processing". So I called to see what was going on. I got through to a representative, and explained I was just looking for an update for something paid for a week ago. After verifying my information, the first thing he says is something along the lines of (there was a pretty big language barrier) "we reserve the right to cancel an order at any time", and every time he responded to something repeated that same phrase. Then he said they were trying to find the shoes, then he told me there was low inventory in the warehouse, and then a few other variations. All the while repetitively telling me they can cancel an order at any time. Then he proceeds to tell me there may have been other people who purchased the shoes before me…a week ago, and now they were out of stock. Interestingly, they were still in stock, and SELLING them, in the same size, on their website, even as he was telling me different variations of them not having them. I asked to speak with a supervisor, he put me on hold for a bit and came back to tell me there were none available and someone would call me back….I'm betting there's a greater chance of me receiving the shoes that they don't have than I am a call (I'm still waiting for both). Between him basically telling me they took my money for something they didn't have, and then continuing to take people's money with no intention of filling the product order a week after they no longer had the product is borderline fraudulent but definitely a terrible practice and a great way to lose consumers! Don't risk your money with this company!