I made a purchase in May 2023. When I made my purchase, I never received a confirmation, no receipt, other than from PayPal, NOTHING. About 2 weeks later, I contact Northern Tool. They tell me my order was cancelled! I never received ANYTHING from them about cancelling my order either. Here I sit waiting for the tool that I needed, and they don't even have the courtesy to tell you that your order has been cancelled. I will no longer be using Northern Tool, I will go elsewhere. Even if it costs me a few pennies more, I will be guaranteed to receive my order and update emails without any problems.