Kelly H.

I cannot believe what this company has subjected me to over the past couple of years. Don't expect ANY help if there's an issue with your appliance, even if it's dangerous and pours out scolding steam.
The first oven to arrive had clearly been dropped in transit and the entire inside has been unseated exposing wires and insulation. I was told to use it until someone came to asses it. I didn't of course. The oven was replaced and it soon became clear there was some kind of issue with the exhaust. Our oven was blue and was experiencing significant staining due to the steam billowing out of the doors. The replaced the door covers but did not deal with the actual issue. This happened several times as the problem worsened and one 'engineer' told ne not to cook anything moist. I'm not exactly cooking buckets of water, just simple family meals. It got to the point where i felt utterly unsafe using the oven and after many, many months of trying to get this resolved and spending hours and hours (over 16 hours in total now I think and literally over 100 calls I believe) they agreed to replace the oven. This has not happened and no-one will talk to me anymore. I have been polite and patient this entire time but i have no option than to take this to solicitors. I have a family of 6 whom I cannot cook for and no resolution in sight. Neither Stoves nor Glen dimplex are signed up with the ombudsman so legal action is now my only option. I'm exhausted and very very upset at how they have no regard for the after care of customers and zero regard for our safety.

I cannot believe what this company has subjected me to over the past couple of years. Don't expect ANY help if there's an issue with your appliance, even if it's dangerous and pours out scolding steam.
The first oven to arrive had clearly been dropped in transit and the entire inside has been unseated exposing wires and insulation. I was told to use it until someone came to asses it. I didn't of course. The oven was replaced and it soon became clear there was some kind of issue with the exhaust. Our oven was blue and was experiencing significant staining due to the steam billowing out of the doors. The replaced the door covers but did not deal with the actual issue. This happened several times as the problem worsened and one 'engineer' told ne not to cook anything moist. I'm not exactly cooking buckets of water, just simple family meals. It got to the point where i felt utterly unsafe using the oven and after many, many months of trying to get this resolved and spending hours and hours (over 16 hours in total now I think and literally over 100 calls I believe) they agreed to replace the oven. This has not happened and no-one will talk to me anymore. I have been polite and patient this entire time but i have no option than to take this to solicitors. I have a family of 6 whom I cannot cook for and no resolution in sight. Neither Stoves nor Glen dimplex are signed up with the ombudsman so legal action is now my only option. I'm exhausted and very very upset at how they have no regard for the after care of customers and zero regard for our safety.