I order a couple products and they were shipped out almost immediately and arrived just as quickly. During the shipping time, my dog passed away and therefore the product was no longer needed when it arrived. I contacted them and explained what happened. There response email was so touching and heartfelt. They explained, without hesitation, it would be fine to return the products.
What an amazing company and employees!
Dear Kelly,
Again we are so very sorry for your sad loss! This is never an easy time for a pet parent. You are for sure in our thoughts and we will always be here to help any time you should need us again in the future.
*hugs*