Kendall D.

After ordering the item, we had a problem with the proof, but got it figured out with a representative. Then we payed extra for shipping to get it in time. After a few days, we still didn't receive it, so we called and they said we still owed $12. What? We paid in full exactly what they asked and they never notified us of this impending balance. They said they emailed us everyday about the remainder, but we checked all of our inboxes (including spam) and had zero emails from them. So they didn't even begin on production. They then said we had to pay extra to one day ship it, even though we already paid that fee. We ended up paying $75 for the original two-day, and then an extra $109 because they messed up. Awful company. Awful service. Total scam trying to get customers to pay more. Do not go with this company. Pay extra elsewhere for better service and quality.