Disgusting business practices. Lured into a lovely purchase with an amazing discount one night, received the boots, lovely. Few weeks later, £35 out of my paypal account into my VIP member account! For me to spend on what I want apparently! Complained on social media numerous times, told to contact the VIP team direct. Spoke to a foreign woman this morning who waffled on and on, I told her I just wanted to cancel and have my money back. She told me that she could have only refunded had I not cancelled by now that she cancelled as I had asked, then I couldn't have a refund! OMG furious is an understatement! Had I heard, realised or understood that she was saying anything like that to me would I not have said, yes, then do that and I'll stay on... apparently not! Would any rational person think that if a person wanted to genuinely help they'd explain again so that it was understood? Apparently not! Well, not with this company anyway. Avoid them! Awful company, awful business practices!