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Failure to provide fabric information. All the care instructions are the exact repeats ofbevery item listed. NOT LOGICAL as Not ALL fabrics require same care.
Internet searxh
5-7 business days was plenty of time from 11/28 to be delivered before we left for 6mos. CB delayed fulfillment and UPS left sitting in IL for 3 days more. CB customer service refused any help. Purchsed specifically for this extended trip. Now will not be delivered in time and must have someone come pickup fom front steps. Bad business practices.
Tip for consumers:
Do Not believe delivery time claims. The times change AFTER you purchase. And then CB claims they can't stop the order. You'll have to ask for refund AFTER it's delivered. They don't care that the items were too late to meet the customers needs.
Products used:
None
Ordered two Mohawk floor mats early in January. Both paid for via credit card. Received one Jan15. Notified RugsUSA that only one was received via email provided on RugUSA website. As of Jan29, after endless emails and promises to ship the second mat, Mary A Joy with RugsUSA sent an email with a tracking number, but no info on how to track. Tried to respond and email is now blocked. Called customer service and after a long hold while they investigate, I was told they are not responsible for the failure of their vendors! They'll gladly take your money as a middle man, but accept no responsibility if the vendor does not deliver the items. Go to Amazon. At least they will intervene and mitigate on your behalf if vendor fails to deliver.
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Shipping said it wouldn't be free after $40 so I added another item which brought my subtotal a...
Hi Kendra,
Thank you for your Rugs USA review. We want to apologize for the experience you had with your order. We can assure you that this is not a typical experience for our customers and not something that we find to be acceptable. We will be privately messaging you to get more information in regards to this order.
Best,
Rugs USA Customer Service