Kenneth F.

1 Star only because this site will not let me leave the ZERO star review eBags deserves today. I bought my first eBags roll-aboard more than 20 years ago. There are 6 people in my Family and everyone has a eBags roll-aboard, and we have several larger cases too. They had good products, but GREAT customer service. If a bag failed, they shipped me a new one. Only 1 bag totally failed, but loose a zipper pull, and free parts were mailed to you quickly. Now they are helpless. For the past week while they were on sale, I tried to buy 2 new bags (the ones from the early 2000's deserved to be retired). The website never let me get to the point where I could enter my credit card. I tried 3 different browsers each on 2 different computers. Never got to the "Enter Payment" page. I did this on 5 different days, chatting yesterday with customer service rep who was "really sorry" that I was having problems, but made no attempt to help me purchase the bags. Today, the 20% sale is over, so the bags are no longer available at the lower price. I was politely asked to sign up for their email list (which I am already on) so that I could learn about future sales. I assume this is all a result of Samsonite buying the company some time in the last year. I guess its time to start looking for an other company to buy luggage from.

Very easy to use site. Customer Service answered an email of mine very quickly