Kenneth V.’s Reviews of My Costa Rica & more

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12/2/20

We were scheduled to travel to Costa Rica for two weeks to celebrate our 50th wedding anniversary in March 2020 just as the pandemic caused us to have to cancel the trip. To our surprise, the fine print in the expensive travel insurance policy we had taken out said it would not cover in case of pandemic! We turned to My Costa Rica for help. The company had been extremely helpful in planning the trip... listening to our wishes and age limitations, making revisions in the proposed itinerary, and answering all our anxious questions. When we told Jason we would not be able to safely make the trip because of the pandemic, he immediately contacted all the vendors and arranged a significant credit if we re-scheduled before April 1,2021. We went ahead and re-scheduled for January 2021. However, with the continuing rise of COVID-19 cases, we called once again to cancel. Once again, Jason and My Costa Rica stepped up and extended our credit until May 1,2022. At first we were skeptical in planning the trip with a small, local Costa Rica company instead of one of the big-name national companies. However, we could never have been as happy as with My Costa Rica. Their customer service, sensitivity to travelers' needs, and flexibility in arranging our travel could not be surpassed. They listened and cared. We hope COVID-19 will allow us to make our trip by 2022 and belatedly celebrate our 50th anniversary, thanks to My Costa Rica.

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Jason B. – My Costa Rica Rep Over a year old

Thank you Kenneth for your kind words,

We are so grateful for you taking the time to share your experience during these difficult times of the COVID pandemic. We strive for 100% satisfaction from all our guests and are very happy to have been of service helping you to cancel, reschedule, cancel and reschedule your trip again. We can understand that it's a complicated time to travel, so we were glad that we were able to extend credits to our guests for nearly 2 years from their original dates of travel - through May 1st, 2022. We'll be there for your belated 50th Anniversary Celebration in Costa Rica and we look forward to receiving you when we can travel safely and confidently again.

My Costa Rica began operations in December 2004, so this month we celebrate 16 years promoting tourism to this beautiful country we are proud to call home. This year, 2020, has been a hard year for everyone and definitely the most challenging year our business has experienced - with so many clients affected by COVID related airport closures and general fear of travel. However, our commitment to our clients, staff and promoting responsible and sustainable tourism to Costa Rica hasn't changed a bit! We have not closed our offices, nor have we stopped taking calls and are proud to be there to assist our guests during this uncertain times. We look for solutions to help people who's trips have been interrupted - even if that means rescheduling a vacation several times.

If there is anything I can do to help you when you are ready to travel please let me know. For now we've issued the credits to our affected guests through May 2022, because it's hard to project past that with so much uncertainty in the world right now. But we are not planning on going anywhere and are 100% dedicated to our guests - so if you need extra time to use your credits and I'm sure it will be absolutely no problem. However, let's hope that with a vaccine in the works that life will return closer to normal here soon and we'll be able to travel again sooner rather than later.

Stay safe out there as we want to see both you and your wife Diana in Costa Rica really soon, even if it's for your 52nd wedding anniversary!: slightly_smiling_face:
Warm Regards on behalf of all of our team at My Costa Rica,

Jason Bateman
General Manager
My Costa Rica (CostaRica.Org)