Although the service technicians are always great and very pleasant, whoever is in charge, in the scheduling times for service should be fired immediately the last four appointments I made with Slomins about my alarm system-they usually come hours before they were supposed to arrive or hours after they were supposed to arrive- this happened to me four times in a row never even got an apology when I called-if it ever happens to me again, I will cancel my contract. I am sick and tired of this company's rearing my wife's time or my time, but not arriving in the window they provided