Ken R.

Warning: You are NOT Safe Here
Let's start with a lovely dinner with fine food and great service. HOWEVER, this is where it goes completely wrong from this point forward. We were sitting at one of the bar booths with the side door behind me, and as I was eating my salad, a disheveled, unkempt man staggered into the bar area. The door was not locked, so all he had to do was wander in. He proceeded to sit at the bar and LOUDLY yells out a Happy Mother's Day wish the bartender. This is December 3rd... the Manager came over and repeatedly asked the man if he was going to eat, harassed him about what he was going to eat and how he was going to pay for it. The vagrant becomes irritated and mumbles constantly.

Pay attention now everyone. The Manager LEAVES and there is no one left but the vagrant and customers. The man proceeds to try and sit down at our booth and eat my food off my plate. We didn't invite him. We didn't even make eye contact. I was scared and thought maybe he was going to get violent since he was already agitated. My husband yells NO, and I yell NO as well from sheer fright. At this point, NO ONE else came to investigate the yelling. Instead, The Manager comes to show his cell phone saying he is going to call the police, but never ACTUALLY CALLS.
The vagrant then left the bar, but it was some time before anyone, except the server, came to check up on us or to make sure the vagrant actually LEFT. We stayed in the restaurant another half hour just because we weren't sure and no one said anything to us.
I wanted to enjoy a nice dinner with my husband, and I ended up in a situation where no one protected me but my husband. The manager never came back. He sent the server to see if "we were OK." well after the vagrant left the restaurant. We put up a brave face and just wanted to leave at this point. However, we were given cheesecake instead and the bill.
OK. I get it. Things are sometimes weird. HOWEVER, these are food service professionals in a somewhat high-end restaurant. I should be concerned about food, not my personal safety. They didn't a) call the police, b) lock or secure the side door, and c) address the situation with everyone in the immediate area in case anyone else was feeling frightened.
Does Carrabbas really care if we were alright or are they more concerned about keeping up appearances then the safety of the patrons. Is this policy for all Carrabbas?