Kerri A.

I order 2 pendant lights in March and 4 months later I am still waiting on 1 of the lights to arrive. Very poor communication and customer service. My first shipment was lost; it took them 1 month to acknowledge and send me replacements. Then the order was back ordered. When the replacement order shipped the second time I only received 1 out of 2 lights (only 1 was shipped). It has been over a month and I still have NOT received confirmation that the light is shipped yet. The last I heard 3 weeks ago was the item was on back order again until last week. When I followed up (after numerous phone calls) I was told they don't know what is going on. Once again no communication and no customer service. It's RARE that they reply to an email or call back. I have been extremely patient. Yes, they did offer to refund my money. I keep hoping that they will just ship my last light. These items do get shipped from the US so the price is in USD funds. They do take your money when your order is placed rather then when it ships. They do handle the customs and duty however as of July 2020 there is no duty on items under $150. To be honest for the hassle it is not worth purchasing from this company.