Kerri L.

Completely disappointed with Delta right now! I purchased tickets for my family to fly to Seattle around the first of the year. Since that time, I have received numerous emails with changes. Mainly those are flight numbers or minor time alterations. Yesterday I received an email where Delta had a duplication in my seat and moved me 17 seats away from my family. I paid for a first class ticket and I shouldn't be the one moved from my family! Why not inconvenience that one person and move them? Instead you're inconveniencing 4 people! I'm very upset about this and it's not right. Sure, I was given a $200 compensation but that doesn't help the other 3 people in my party? I'm now leaving an hour earlier which changes all my plans prior to leaving. One person is traveling over an hour to the airport. This has created an unnecessary hardship that your representative doesn't see as an issue. I have always flown Delta but this has caused me to lose faith in your customer service. Something needs to be done because this isn't ethically right! Your comment about not having guaranteed seats... that's absurd. Then take the option to choose your seat away! I paid the fly first class, not economy. You're excuses are irrelevant at this point, you're completely wrong and I'm sorry doesn't fix it!