Kevin A.

When it's working, which is usually, it's great. Good speed and amazing value. But then sometimes, like 2-3 times a year, it stops working or slows to a crawl. Forget about support. They are useless. You just wait it out and it starts working again. Once they told me I was out of data, having used 8 gb. I asked what the limit was before being throttled and they said there isn't one, but that if I use "too much" they will throttle my speed. Like I said: useless.

They sell download software, but what they don't tell you when you are buying, is that you won't get to download your software immediately. Since I purchased on a Saturday, hoping to upgrade my system on my day off, I won't even find out until Monday whether they are going to actually let me download what I paid for or not. How screwy is that? Ridiculous. I never bought download software before that I had to wait 2 days to download. What's the point?