KEVIN A.

I am writing this review mostly to vent on my experiences. Good points: great concept, but theory doesnt match practice; Conversion for me was painless. Bad Points: Without exaggerating I estimate i have lost 20% of my clients during the time I have been with MyTaxPrepOffice. Problems have ranged from poor customer service (In 2017 and 2018 it was timely, but 2019 is ridiculous in terms of response. The online option is a joke waits of 20 plus minutes is not uncommon. The phone is similarly terrible) to inability to process various aspects of a tax return (Import of stock transactions didnt work in 2018, waited weeks for help with return of client who i lost for 2019. NO ONE COULD RESOLVE ISSUE IN OFFICE. Similar problem in 2019 with my first return when i tried to take Section 179 election for ONE ASSET, To this date the issue has not resolved. Despite 5 calls to customer service (?), research (?) and sales.). No one in customer service will follow up after talking with you, even when they promise to call back. Its a disaster for me since i left my old vendor in 2016. Oh forgot, 2019 state software not ready after 2 months. Unless they make major changes to its programming/quality, customer service, staffing(?) and raise price cos revenue collected is not funding an effective, viable operation. #prayforme