kevin d.

The website is horrendous in any attempt to cancel. When you think you have cancelled, they then charge you again, explained to me that the "basic" plan can only be cancelled with a phone call but the subscription can be stopped? WHAT? Very predatory company. Buyer be ware.

I go back and forth with yelp.com. Sometimes it can be hard to find what your looking for on the site. I enjoy the reviews but you can tell which ones are from the business owners and "friends". Although usually if it's a bad company you can tell by the overwhelming amount of feedback, or vice versa. Otherwise a good tool to get good info on local businesses.

Amazing site! Great customer service. Had a kindle fire that would not work and no questions asked sent me my replacement, got it in two days and sent back the broken one, no questions, no hassle and the new one works great.

They understand how to keep customers, I will use them over and over again. More businesses need to take a lesson from amazons customer service if they want to survive the long haul.

Horrible! I will never use this "Search" engine again. The android application was buggy and booked me through "getaroom.com" horrible as well, bottom feeders. Wrong day, wrong month. Called and was told too bad. Kayak allows these scamming third parties to be listed through their site, they know they are bad but continue to list them. Do not trust kayak or any of the "search" results. Go through the hotel, airline, call directly. Use them as a "search only" never book through them.

Horrible! Accidentally booked the wrong day, through Kayak android application. Immediately called to change the date and was met with the worst customer service ever. No help, rude, would not do anything to help. Would not refund my credit card either. Would just blame me. Never use this site, do not use through Kayak, in fact don't use kayak... from now on will only ever call the hotel or go to the hotel website.