Kevin J.

My item was shipped April 23rd and still have not received it. Customer Service is not very helpful at all. Called to inquire about my package and stated I had a time frame in which to receive this item, and that time frame was in within a reasonable amount of time. Was told to give it another week. I explained that it appears to be stuck at a post office and asked if they could look into it. They made no effort to inquire with that post office. My only option was to wait it out. Sent a followup up e-mail addressing my concerns and was told I had already spoken to an agent and "Agreeded" to give it more time. If the conversation was recorded, you will see that I did not agree to wait. Total waste of my time and was frustrated beyond belief. This company needs to state how their items are being shipped. If you provide a PO Box number, there will be massive delays since they ship UPS from their location and them it is rerouted from UPS to USPS where your item will be in limbo for weeks. They have reviews that verify the fallacy of this method, yet they fail to address this situation and correct it. No concern here for customer service. If you must order from these people make sure you provide a physical address or you may never see your item. If you're only option is a PO BOX, shop somewhere else or you will be greatly disappointed.