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For the most part the experience was okay. The product was not the quality I expected. The screws provided were too small and would not fully tighten.
Had the product to fit my truck at a reasonable price
I purchased the portforward utility software based on the information on their website. I was under the impression their software utility could make changes that either I could not make manually or was overlooking. They stated they would remote access and resolve the issue if their software failed. After paying they were initially responsive. My router was not supported therefore I had to run the utility with remote access to prepare the error log file. Basically they do not remote to your computer to manually resolve issues. After my router was added the utility merely overwrote the changes I had previously made manually on the router. My ports are still closed. The support person (Allen) responded that the software merely automated what anyone could manually perform on their own.
Their website stated they offer a 100% guarantee. I requested a refund and was informed by Allen that "Tedie" would respond when he he had a chance. It has been two weeks and two follow-up inquiries and no word from Tedie. I have filed a complaint with the BBB and will follow-up with my credit card company.
Kevin M.'s review of PortForward earned 3 Very Helpful votes
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Shopping was great! Just wish your shipping was quicker. A week and a half in todays day and age...
Very good and FAST service. The cover was very easy to install with a few instructions and...
Hey Kevin,
We can and do remote admin people to get their ports forwarded all the time, when our software is not able to do it automatically, but we greatly prefer to make the software work so that you can forward and un-forward ports at your leisure. In addition the software is able to combine ports from multiple applications and optimize the limited space available in many routers' port forwarding tables.
The steps Allen took to have you run remote logs are the fastest way for us to get your router added to the software. The remote logs are much more useful to us than a visual "remote admin" session, even though remote admin seems like the fastest way to solve the problem. When troubleshooting a network with potentially multiple misconfigured routers, multiple firewalls, and "internet security" software our custom tools give us the information we need much faster than remote admin can. In the few cases that we can't figure it out with our tools we fall back on remote admin.
And Allen is correct, the settings we change can be changed by logging in to your router and doing it manually, it's just a lot faster. I'm sorry that you are not satisfied with our product and service and I'm sure that Tedie will get your refund processed soon.
- jason