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Booked one night and when I arrived the room was HORRIBLE. Told by manager at hotel I had to call booking.com to cancel. Waited and waited on hold until manager refunded my credit card charge less booking. Coms fee. Booking.com says they do not charge hotels a fee but that is not correct according to hotel manager.
Tried to contact Booking.com and they have not responded to 3 different emails.
Use their site to locate a hotel and prices, but then book directly with hotel.
Kevin M.'s review of Booking.com earned a Very Helpful vote
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