I found Michael from a Radio commercial in So Cal. Mike has a subtle way he goes about letting me know that he knows what we need to stay focused on. He is very confident at what he does which helped us make a good decision. He is a tell it how it is kind a guy. He was very personable with us which made us feel like we knew him for longer than we did. He was always available to us for ALL the stupid little questions. He was also patient with us through the year or more process.