Kevin W.’s Reviews of Back Market & more

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Electronic Component

9/24/21

This seller treat customer extremely bad. I brought excellent condition. The screen just turn off for no reason. There is no sincere apologies from either backmarket or this seller. I ask for a complete refund, they keep give me troubles for my initially payment. The seller said i can't get the full refund because i forgot to put my charger and adaptor into it. However, the charger and adaptor is only worth 6$ on amazon. They charge me 20 dollars for it. Plz do urself and favor, don't waste ur money and energy to even purchase on this website. Backmarket should be ashamed its own stupid policy. Go to amazon instead of here plz.

Tip for consumers:
plz dont buy from here

Products used:
iphone xs

* Back Market attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thank you

Customer C. – Back Market Rep Over a year old

Hello Kevin,

Thanks for reaching out to the Back Market Customer Care team! I hope all is well and am sorry to hear that the seller deducted $20 for the missing charger and wall plug in your return of the iPhone XS.

I see that the seller has refunded the remainder, and now the order is fully refunded. I'm really sorry that you feel that way about us, and really hope that you change your mind and join us again in the fight against planned obsolescence.

You're always welcome at Back Market. Our door is always open for you.

Wishing you all the best, Kevin, and take care!

Regards,
Dominick from Back Market