Kevin Y.

I drive for Uber in Milwaukee, Wisconsin. I keep my car clean, inside and out, and often receive compliments on cleanliness. Uber drivers cannot be called from a time of more than 15 minutes from the pick up point, unless there is no other driver in the area. I have been called at 16 minutes without surge pricing. Speaking about pricing, in the Milwaukee area, the minimum charge is currently $5.25 (Uber X), of which the driver receives $3.20. The rate is based on $1.20/mile and $0.20/ minute (Uber X). Passengers often call Uber X when they should be calling an XL, but are rarely turned away. This does not give them a right to complain on that part. Customers are given estimates of the cost, as long as they put in the destination, and are notified if it is surging. They are allowed to cancel at any time, even after I arrive, without penalty. Fares can vary based on route taken, construction delays, accidents, and other traffic delays. I end the trip immediately, as per Uber policy, when I mess up on the route, get stuck in traffic, or if the customer gets upset because of the trip. The customer is my number one priority, and I treat every passenger the way I would want them to treat me. The large part of my ridership is intoxicated college students, and they often get rowdy in my car. It takes alot of patience, which gets trying, to keep professional. If this doesn't sound like a job for you, please, don't apply to drive. I agree that there are problems with Uber, most freqently is due to GPS location with dropped pins. I suggest to manually enter your location of pick up and drop off, and contact your driver as soon as you get a conformation and verify your location. I notify all my passengers, when I arrive, of the address I am at to confirm my location is where they want me. For passengers, if you are expecting an Uber to arrive, please be ready, look for a message, and respond promptly. Drivers are paid per completed trip, not per hour, and do not make money sitting and waiting. Which is why I only wait 5 minutes after I arrive, unless the customer contacts me, responds to my message, or asks me to wait. I often get into a surging area, for pick up, and have to wait for a customer who never shows or cancels after I have been waiting. This is upsetting because I could be out picking up an actual person who needs my service. Drivers do not know where your destination is until he starts the trip, so we cannot decline to take you anywhere until we have already started the trip, after which we are committed to following through because the app does not allow us to cancel a trip in progress. I have never turned away a customer based on destination, nor for them needing my trunk space. I have picked up customers from grocery stores and helped them with their groceries, even carried them inside for them. I have picked up people for the airport and loaded and unloaded their luggage, and wished them a safe trip! In Milwaukee, Uber does not have privileges to pick up at Mitchell International Airport, or at least Uber X's. I often make trips from the downtown area to Waukesha, New Berlin, Greenfield, Grafton, Oak Creek, and Pewaukee. These fares are typically between $13 to $26 on non-surge rates. Those trips are between 15 and 25 minutes one way. My take on these trips average out to about a dollar per mile and Uber takes the rest.