I placed an order for a father's day bobble head for my husband. I sent a side profile picture so they can see his hairstyle (he always wears hats) and immediately contacted them asking can I send a frontal for them to use. They replied right away and said to send the picture. The artist used the side profile picture and said if I wanted to use the frontal it will cost extra and that they will just do a little editing to it. With no other choice since I wasn't paying more I agreed. I paid $9.99 for a gift box that was completely taped up and ruined upon removing the tape. I paid $4.99 for custom text that was written in sloppy sharpie hand writing that doesn't fit properly on the front. The color of the outfit didn't match the advertisement or the body. I contacted them with picture proofs and they replied the first time then completely ignored me after. Would never recommend them! Don't order from this site! You will not be happy with your custom bobblehead!