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Horrible customer service
Horrible customer service culture obviously from horrible founders Monica zwirner and Lucy Wallce Eustice. Bought a sling bag from a warehouse sale (still spent over $200). I received a dirty and obviously used bag with NO straps. They claim that warehouse sale is final even if it's used or missing all accessories. What am I to do with a bag without any straps? They're not willing to do anything to correct the situation. This is nothing but a con job by 2 greedy founders. Will be taking legal actions.
Scheduled an appt with an 'advisor' under the 10 mins special. Got recorded call from keen 4 hours later that I would need to pay $5.99 per minute if I wanted to talk to this person. This is a scam in the worst way. I do not recommend scammers like this site.
* Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I used to shop at Filene's basement store in NY so when I found their website, I placed an order thinking they are a legitimate business. The order came from a 3rd party seller Jacob Time (jacobtime.com). The item I received was damaged (they shipped a $300 bag in a plastic poly shipping bag) so I immediately contacted Filene's. They responded a week later saying I have to contact Jacob Time. Waited 2 weeks after return and no refund. Emailed Jacob Time and got a response from Tanya saying they would issue a refund. Still no refund. Called them and they were absolutely as rude as could be and told me they're only a distribution center and they don't issue refunds. I asked to speak to Tanya and was told by Stephanie (manager) that Tanya is not available, owner is out of town and she's the only one I could speak to. She again said they don't issue refunds and hung up on me. I cannot get anyone live at Filene's, EVER. Their number goes directly into vm. Sent an email through Filene's website and got a reply from Jacob Time that they're a distribution center and they do not issue refunds. These 2 business are linked and are definitely scamming people. Save yourself the headache and stay clear away from Filene's basement and Jacob Time.
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Hello KH,
Thanks for taking the time to leave us a review. I'm sorry to hear your experience wasn't the best. We weren't able to get though to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.
Cheers