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I ordered two items month and a half ago. One of them arrived, the second has not. Although I paid for the tracking, I couldn't track it as the named post did not recognise the number. Rosegal responded to my complain after two weeks. Eventually they refunded the money, so I am ok now, at least I didn't lose money except for the time and nerves.
Kica L.'s review of Rosegal earned a Very Helpful vote
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Dear Kica,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service