I've been ordering dental products from them for years. In recent years, their customer service took a nose dive from good to bad, and now even worse. My last order was in 9/2021, They charged my CC immediately, never shipped the products. The USPS tracking # provided was never activated. Numerous emails & phone calls, I was given nothing but the standard run around by a robot. I had to file a dispute with my CC company in order to get my money back. Never Again will I ever deal with these people.