Kim B.

I ordered a dress two weeks before an upcoming wedding. I waited a week and went on the site and used their live help to get a status update. This was the only option available to me (other than calling), as I never got any kind of email confirmation.

The girl in chat told me my order was on hold as I had supposedly not selected a color or size when checking out. I don't understand this as it would not let me checkout without choosing them. I asked why I wasn't notified there was a problem with my order, the girl claimed I was sent an email, however after searching my inbox and spam folder, no email was ever sent. I then asked her to see if it was too late to get the dress (wedding now one week away). She wanted me to give her the item number of the dress before she could tell me. HELLO, you have the order, why don't you figure it out yourself?

I gave up at that point, as obviously this is some kind of amateur operation, and I had zero faith in them. Avoid this place at all costs, unless you don't care about putting your special event clothing in jeopardy.