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If, like most of these websites, the products efaucets.com sells are drop shipped, meaning the order goes directly to the company who produces the product and the product is shipped directly from the company to the customer. Efaucets is just the go between and not all together responsible for a unfavorable order. Complaining to the original company would do much more good. To be fair, drop shipping can be a pain for the selling site like efaucets because they get blamed for mistakes that the manufacturer makes with the orders.
Kimberlee S.'s review of eFaucets earned 2 Very Helpful votes
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