I did not read these before I purchased my son's letter jacket. I wish I would have! They are terrible. Terrible customer service, do not call you back, not enough customer service reps to help you. I have been waiting three weeks for my son's jacket since shipment. I call to check and they are too busy to take your call and the answering machine hangs up on you if you try to wait for a live person! Find another vendor who offers the same stuff and go with them!