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Do NOT waste your time. Only adds more stress. They'll take your reservation, make a mistake, and then leave you to fix it. Just cruised with 32 people and they put my husband and child in a different dining time. Didn't do anything about it! We had to spend the first hours onboard trying to fix the problem. Worst part is that I only found out from my aunt and NOT the travel agent. Received no communication from VTG, even when they promised I would get an update. And no follow up after either, making sure it all turned out ok. They washed their hands clean of us. Didn't even receive a small compensation or treat for the troubles despite a 32 person booking. Also did not put in the request for large tables despite 6 emails asking them to do so. Agent's response was just to be patient... but she never did anything. Royal Caribbean had not received any requests and we had to spend the first night in the dining room rearranging tables to fit us all. Vacations to Go shows complete lack of care, just want your money. Better off without them!
Kimberly L.'s review of Vacations To Go earned 19 Very Helpful votes
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Thank you for writing, Kimberly. We truly apologize for the dining mistake that took place within your group and that you felt we didn't take action to try to remedy the issue. Once the error was discovered, we contacted your aunt, as she had been the agent's main contact for this cruise, and a manager reached out to our contact at the cruise line. Being so close to sailing, the only option available was to find a solution on board with the maître d'. We're very sorry that you had to waste valuable vacation & family time to remedy our mistake. Our Director of Customer Service has attempted to contact you to personally apologize for your frustration and to discuss this with you in further detail. We apologize again and hope to speak to you soon.