I placed an order online with both a 10% off code and a gift card. The site failed and only took the 10% off and did not apply my gift card. I tried to contact customer service within a minute of this site error and there was nothing they could do. They advised me to return the item and use the gift card another time? They had no way to go into the system and apply the gift card. Seems fishy. I no longer will be a Kate Spade customer. Seems like they prefer customers to work harder than them and that is not a company I will support. I will be spreading the word about this.