Kimberly S.

This company has not taken care of my washer. I had to pay in advance for the entire service. Several weeks later it's still not done. I paid over 550 for a repair that I still have no appointment for. I have waited for parts, not even sure if they are here, the technician comes out only to sort of diagnose your machine for some stuff it does not need and then collect the entire payment. Nothing is done. I am here weeks later scratching my head and they put me on some kind of block so when I call I get nothing but a machine. They literally stole my money is what I am feeling at this point. I am thinking of calling my bank and reversing the charge. Complaining that they stole my money. No way to contact them, they have my number changed so I can't speak to a live agent to make an appointment. The phone machine says go to your order online but that doesn't work. Was I literally screwed by Sears. I would have never thought it was possible. But here I am still without a working washer and I have kids and dogs and I need it. So angry I could scream.