Kim H.

I got a discount on the membership. I loved the classes. But when the renewal time came I was going to cancel because I did not want to pay $99 because that a little pricey for me.So before the expiration date I decided to cancel. While I was canceling they offered me a $12 membership, great deal right? So I accepted the deal the updated my credit card info. They charged my card $99. Luckily my card blocked it and sent me a text, but now I have to wait for a new card. Customer service said they sent a email (they did not) they said they were taking the $99 the month prior a week before my expiration date from my old card I had on record. I checked my emails there was none. Now I have wait for new credit card because when I updated my card for the $12 renewal it tried to take the $99 instead. All I got was a Sorry. If you want to cancel your subscription do it at lease a month early because they are shady when it comes to the renewal.

I ordered to items. I received 1 item and it was way too small. The second item I have not received at all. I placed my order Nov 26 and 27th 2018. I called and spoke to a rude representative and was told no refunds just exchanges. I asked about the one I have not received yet and was told that I could exchange it. Its like they know the product wont fit and they refuse to give back the money. I even tried to give it to someone way smaller then I and it did not fit her either. I purchased a 4x and I am a 2x. I was told I needed a 6x which they don't sell body shapers in. Only the belt. I am very upset.