Kim M.

This was my first and last order from WSJ Wine! I want to cancel my membership. I find that trying to deal with your wine suppliers and your chosen method of transportation (FEDEX) to be the worst online experience I have ever had. I was on hold for over six hours trying to get someone to answer the phone at your Joliet, IL distributor. My experience with FEDEX has never been anything but horrible. They did not deliver when they said they would and after finally getting someone on the phone and telling the beyond unintelligent young lady we were out of town until Monday and there would be no one to sign for it she said that would not be a problem. The order was delivered Saturday when no one was there and yet someone somewhere signed for it. When I told FEDEX of the issue a young man less intelligent than the young lady told me that the local FEDEX office would call me and let me know where the shipment was delivered. They never did but the young lady we had watching our house found it on the front steps and had to get her father to carry it and put it in the garage.

Now I can see why you get almost all negative reviews. I thought being able to use the Wall Street Journal name would lend some credibility to your operation. That was a mistake I will never make again. Your service is the worst ever and I would rather pay twice full price rather than have to deal with you and your shipper ever again.

In case you missed the subject line: CANCEL MY MEMBERSHIP #?

I have tried repeatedly to get Bailey's to publish my review of this chain. I had purchased two several years ago that were made in Canada and they were great. So when I needed two more I ordered the same chains. When they arrived the box said "Made in China." Right then I should have sent them back. But I tried them and for about the first half of the cutter, they were OK. They sharpened easily but did not stay as sharp as long as the Canadian made chains.

When the cutters were half worn they both started pulling to the right. I could not control them with pressure on the hand grip. I sharpen my own chains so I thought maybe the cutters were not even or the rakers had been inadvertently filed improperly. I put the chains on my Oregon 511AX and reground the cutters to within less than 0.001" difference and the rakers to the same tolerance. No difference in pulling to the right. I changed to a new bar just in case. Same problem. So I threw them both away with about half the cutter length left. Went back to Oregon Made in Canada chains and no problems.

Bailey's refuses to publish my reviews because I believe they are afraid of losing customers when they read my recent review versus the old reviews which were for chains made in Canada. To me that shows that they are not interested in having informed customers and with something as important as chainsaw chains that may be a safety issue.

I now tell everyone to stay away from Bailey's WoodlandPro chain as it appears that it is all now made in China. Spend the extra dollars and get Oregon or Stihl chain.

Regarding the post above about shipping, I only buy from Bailey's when they offer free shipping. Most of my purchases are from TreeStuff.com but you have to be careful there also as they are carrying more and more Chinese products. But you can call and talk to them and get someone who is very knowledgeable and will offer their professional opinions on whether what you are considering ordering will meet your needs.

Bailey's needs to go back to what they used to be... sellers of high quality products at reasonable prices with low shipping costs.