I don't know why I didn't learn. I ordered items at Christmas and they took forever to ship. And when you contact customer service the give you a canned answer to just keep waiting. I recently ordered again and my shipped package hasn't moved in two weeks it's obviously lost, and they are of no help. I just filed a claim with PayPal to get my money back. Do not order from them online.
Dear Kim,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
And we checked your order, the package has been shipped out on December 5,2016. The tracing number is LTN461XXX40N1, you could check through the link https://mercury.landmarkglobal.com/tracking/track.php.For more details, please check on your email.
Now the package has arrived at the USPS destination facility, you will receive it soon.
Apologize again for keeping you waiting, if you have any other concern, do not hesitate to contact us.