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Yet another HORRIBLE review. These guys are clearly thieves and although most, including me, don't see this stuff until it's too late and you've already worked with these disgusting people.
As for my situation. The fraudulent bills keep rolling in and although I have paid and have emails stating my account was paid in full and account closed they continue to try to collect. The most recent email includes invoices totaling over $700.
But you CAN do something about it. In fact, the more people that do take the 10 mins to do so, the better.
Step 1: Connect with the Federal Trade Commission and file a complaint. Here are the details and phone number in the link below. They will email you after and give you other options for letting people know how these people operate. It will make a difference.
https://reportfraud.ftc.gov/#/
Step 2: Get your most recent credit report. If they have reported you to the credit bureau they could be responsible for paying you! See below.
Step 3: If these lowlives have bullied you that is one thing. However, there are very strict rules on how a "supposed" debt collector can behave. If they have effected your credit you could be getting paid a few $1000 dollars. Connect with a lawyer and talk to them about your situation. It should be FREE. I am not an attorney but I am taking these steps and want to help others that are in similar situations. Google fraudulent debt collection. Call a few attorneys. I suggest 4-5 different ones. See if they can help you.
Step 3: Don't react or connect with Regus. Nobody there will help you. Nobody. So don't waste your time or get yourself frustrated. Just know that you have been taken advantage of and take the above steps to get yourself out of their fraudulent claws.
I feel so badly for all the people on here. I've read many of your stories and I feel just terrible about all of it. We are just hard working entrepreneurs trying to make our companies successful and these guys are taking advantage of hard working people. Gross.
If you need to connect with me you can. I will offer help and updates on my situation with them as well.
*******@consultresults.com
I recently rented a place through airbnb.com. The experience was aweful.
The place I rented was totally misrepresented by host. To say it was a dump is an understatement. That isn't the worst part though. It's the way airbnb treated the situation was.
We had to fight for a refund. We spent hours of accumulated phone calls explaining that the place we rented was not livable. The reps told us that because we didn't give the appropriate cancellation notice we were not entitled to a refund. We fought it of course!
HOW ARE YOU SUPPOSED TO KNOW IF THE PLACE IS A DUMP IF THE HOST IS A LIAR AND YOU DON'T KNOW TILL YOU GET THERE?
This of course doesn't include the last minute rush to find alternate accommodations.
We finally, after more than 10 calls and hours of time, we were able to fight are way into a total refund.
Then I attempted to leave feedback for the place so other mislead potential renters don't get caught in the same situation. Airbnb deleted it explaining that although my feedback was honest they felt it was too negative. That is exactly what they wrote in the email they sent me when they deleted the review.
It contained no profanity. None! Just the facts. Apparently they are not interested in the guests honest opinions and it is VERY clear they consider the hosts their most important part of their business.
I will never use them again and in addition I plan on spreading the word about this companies policies.
Do yourself a favor. Use VRBO. I've never had a problem with them.
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Hello Kira,
I can sense that you feel frustrated and we apologise if this has been caused by us. We work hard to ensure that our processes are simple and efficient at all times.
You've attached a screenshot of an email from your centre team which mentions that they have processed payment by phone just now for $328.70. This was your outstanding balance as of 31 March 2022.
The payment was attempted by your centre team as confirmed but it was not successful (you will need to check this with your bank). The next payment was for $235.85 on 4 April 2022 which was not the full amount as given to you.
From your review, I can see that you've mentioned that the "fraudulent bills keep rolling in" although you "have emails stating my account was paid in full and account closed they continue to try to collect". Your centre were correct in informing you that your agreement will end on 31 May 2022 but their confirmation that "no further invoices are projected to be billed" is based on that payment being successful. As it was not, there was still an outstanding balance from which you correctly received late fees.
Late fees are justified in the event that customers do not make payment for services when they are due. It is not unreasonable to expect customers to pay for services that we provide.
The final screenshot you've shared is only from this month which confirms that once the valid late fees are paid, your account will be closed; this is correct.
Please note that you have an outstanding balance of $27.95 still. You can confirm this and make payment through your online account (www.myregus.com).
We recognise that you feel misled by this circumstance but it's important to highlight that customers are responsible of ensuring their payments are made when due.
We’ve contacted you now and will be happy to clarify with you directly. Thank you for your cooperation and understanding.
Best,
Michelle Spire
Assistant Global Customer Service at Regus