Kirsten S.

Stay far away from these cars/ suvs.
Customer service is a rude joke and now help. When I asked if I could speak to someone else they told me "the buck stops here"

They have nothing but problems and recalls. The paint on my qx56 is literally peeling off. However they care willing to paint it since they used defective paint.

My bigger problem is the timing chain. They offered a service campaign to have people get the parts replaced. However I never received a notice, since they didn't even have me as the owner or my address so in was never informed. The summer of 2019 the timing belt $#*! the bed literally. 6,000.00 later Infiniti is laughing in my face.
They will not refund me the money since the campaign Expired feb 2018.
Now I didn't get a notice and summer of 2019 the exact problems happen to my suv and they will not do anything.
Customer service is so arrogant and rude. I spoke with a Mallory who was just nasty. Not helpful offered nothing. Then I called Infiniti and it was the same treatment. To bad so sad. Your out of luck