Kirsty K.’s Reviews of Bravofly UK & more

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Plane Tickets

2/22/16

I would not use this company. I was booking flights and having input payment details I went to confirm, the company then added an insurance surcharge of £34. I tried to abort the booking and as I did not receive a confirmation email I assumed the booking had been cancelled. I later received confirmation and then tried to cancel by telephone to be told that they would refund 90% of the cost in the form of vouchers!
I responded to the message below, but received no reply - just put it down to an expensive mistake, but won't make the same mistake twice!

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Sofia B. – Bravofly UK Rep Over a year old

Dear Kirsty K.

Thank you for your message.

I'm sorry to hear that you have had issues with your reservation. Please note that all additional services, such as insurance or Full Flex- package are supposed to be selected by Customer and these services that we offer during the booking phase are completely optional.

The cost of every additional service selected by Customer during the booking phase is added into the grand total of the booking which Customer sees prior confirming the purchase.

Unfortunately many of these additional services aren't refundable ( as for example Full Flex package which entitles you to receive 90 % of the ticket price back in form of a voucher code in case of cancellation) but I would like to verify further your booking details and the particular service you purchased.

Please reply to our private message with your 9 digit booking ID and we will check the details of your reservation.

Kind regards
Sofia