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K K.

Contributor Level

Total Points
81

1 Review by K

  • Global Industrial

3/13/23
Verified purchase

I ordered a few extra heavy duty shelving units and over 24 additional shelf beams to add more shelves. Every package that arrived was heavily damaged. The packaging was weak and items were loose inside. A few pieces of tape and wads of packing paper in one box was all that secured about 25 pounds of metal beams. This lead to bent vertical supports and damage to 25% of the shelf beams. I contacted Global Industrial twice via email, called and left messages, and found their on-line chat to be non functional. I'm very disappointed with this company.

Tip for consumers:
Big risk dealing with this company. The website and phone system are full of fake concern and guarantees. There was no on-line, phone, or email support. The packaging was unbelievably bad for a company that supposedly is in the business of industrial supply.

Products used:
Shelving

Service
Value
Shipping
Returns
Quality

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