KL O.

Jacob Whitley came to our home and didn't even test pipes and claimed they had leaks quoting over 16k to repipe just the hot water lines in 2 bathrooms (manager came out and confirmed they did not have leaks; actually testing them) the pipe we knew was leaking was not capped and he capped the wrong one (in a completely different room) and ended up with more damage than necessary after claiming the leak was fixed. Manager had to come out the next day and correct his errors. Jacob was not up front with the pricing and we have surprise charges over $2000 for leak detection that was only half done and just damaged our home without fixing the problem. Been waiting weeks and several phone calls to get a copy of what I signed for the leak detection. Came to our home at the end of May and is now 2 weeks into July still waiting.
The not sure if this is how the company normally operates or just a terrible employee but it is not a good representation of the company.
Way overpriced. Over 3x any other plumbers and sadly that is not even an over-exaggeration. Save yourself the hassle and the money and avoid Reliant Plumbing

I've been calling that line given in response to my review and the girls that answer just give a run around and claim they can't transfer to a manger directly. I've also been in contact with the manager directly for over a month. My issue is still unresolved and I do not understand how they advertise no surprise or hidden fees and I was surprised with a hidden fee hidden at the end of the description text in the contract. The description was already explained so I felt no need to read the full description so all in all appears as a hidden fee in the text. Jacob was not upfront about the costs outside the $979 he told me about. Had I known about those additional fees I would have refused the detection to begin with as the initial amount was too high already. I put my trust in signing for a company that advertises no hidden or surprise fees and here I am being charged an additional $1000 I had no idea about for a problem that Jacob didn't even fix and only damaged our home