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Property booked in Llandudno Wales was misrepresented in photos on the website. Upon arrival, we decided not to stay because the bedroom and bathroom were unacceptable. We immediately notified the property owner and booking.com but they were (and still are) unwilling to refund our full payment for the room. Customer service has sided with the property owner (who has misrepresented the situation) rather than the customer. We will never trust BOOKING.COM again!
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