Komal K.

I has purchased inspiring 14 model 5410 on 3rd July eve from Kandiali west dell exlcusice store sale person Hamid.As per him battery power is upto 8 hrs. While using laptop I realires battry was draining too fast. Connected with dell technical team they resolved the issue to certain extent but after day fully charged laptop used to drain by just reading word documents and few recorded videos with low hd format within 3 hrs. As per techical team there must be software issue. Which no one resolved... i have not even dowladed single app. Now I am asking to kindly replace it. But now as per company policy not possible. As per sale Person he said if you attend zoom meeting & watch YouTube videos battry will work only for three hours. Although I have not used laptop for above use. After spend *******/-you get answer sorry we can't help you in this case... I want to inform prospectve buyers as well as dell co. That specialy in pandamic people use max. Meeting apps. Then why your sales person doesn't inform that while making purchase.? If I would have knowledge about same I would have purchased it... To connect at customer service is time consuming and big headache. Almost spent 5 hrs. In two days. Even after that your problem doesn't resolve. Wanted exchange feeling their might be problem in pcs. But as per co they can't help as it was as customer I am fool to trust the company and sales person... # felt cheated#highly disappointed... Although this is 3rd dell laptop from dell in past 5 years... But will never ever going to purchase dell again...