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Sent in my device, paid the deductable... now nobody is returning my emails and it's been 2 months. No phone, out $139 deductable. Not even the courtesy of an explanation... this put a VERY BAD taste in my mouth. Is there anyone out there who can help me?
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Took over 2 months to get phone back and you guessed it. NOT FIXED! Had a cracked back that they...
The claims department does not accept phone calls as all communication for claims must be in writing for security purposes. When contacting your assigned claims representative you must put your name and plan number in the subject line of the email or it will automatically go to spam. The subject line is the top line of the email above the body section. If it is put in the body section, it will also go to spam. I am explaining this because many people send an email with "status" or "claim update" in the subject line and then get angry when that email is not replied to. Once you have followed these instruction, I am sure your assigned claims representative will contact you with a resolution to your claim.