Petr K.

Well, where to start…… As I live in a flat at 9 level high property, I know that parcel delivery can be sometimes complicated. That is why I providing all possible information / accurate address, flat number, mobile phone contact number/make it smoother and easier for delivery drivers.
And here is my point – delivery driver arriving to my place, use intercom at default closed entrance door to contact my flat, I am opening door to invite him in or going to entrance to collect parcel on my own. In the case nobody answering the intercom ringing, I am expecting a driver to use my phone number and call me if I am in. That is why I am paying for delivery service.
But……this one is too much for DPD. They failed to deliver the same parcel to me twice.
I was home but not parcel delivered, just only notice at tracking screen, sorry our driver could not delivery your parcel, please contact us to re-arrange your delivery for another day.
I simply could not understand how this can happen…. I am home, waiting for it, have phone next to me, if something wrong. But nothing, happened, not delivery today again.
So DPD customer service simply wrote me on online chat that I should not expect driver use door bell, and call me as they have only their private phones and cannot reveal their numbers. Then they asked if I seen a picture taken by driver -closed door to the property.
Is that real? So this delivery service is really useless at this point.
What is the end of this? I was ordering a winter jacket with promise of quick delivery. Now is the 10th day since I bought it and still don't have it in my possession.
So please think twice if you will order something online and only delivery option will be DPD.
It can be run on long distance…..